Overview
These Terms govern your use of Aurel Health's website, eligibility assessment, checkout, support channels and related services, operated by Aurel Health. By using the website you agree to these Terms and the policies linked from them.
Healthcare relationship
Aurel Health is a technology platform, not a medical provider, and it is not a pharmacy. Medical services are provided by LocumTele, whose licensed nurse practitioners and physician assistants review assessments and write prescriptions. LocumTele is responsible for clinical care, provider licensure and oversight, patient records and clinical policies. Aurel Health provides the website and non-clinical support, and cannot influence a clinical outcome. A provider-patient relationship begins only when a licensed provider reviews your information and establishes it. Website content, the assessment, an automated message or a support conversation does not by itself create a provider-patient relationship or guarantee treatment.
No emergency care
Aurel Health is not an emergency service. Call 911 or go to the nearest emergency room for an emergency.
Eligibility and accurate information
You must be 18 or older and located in one of the 47 states + DC we serve (see State availability). We do not currently serve patients in Alaska, Mississippi or New Jersey, U.S. territories, or APO/FPO addresses. You agree to give accurate, current and complete information and to update it when it changes.
Provider decisions
A licensed provider decides whether an evaluation, treatment, prescription or follow-up is appropriate. We do not guarantee eligibility, a prescription, a specific product, a particular result or a specific review time.
Pharmacy and medication
Prescriptions are filled after a licensed provider issues a valid prescription. Compounded medications are prepared and dispensed by VSDH, a state-licensed compounding pharmacy; FDA-approved medications are dispensed by a state-licensed pharmacy. Compounded medications are not FDA-approved, and the FDA does not review them for safety, effectiveness or quality. Follow the pharmacy label and your provider's instructions. Never share prescription medication.
Payments, renewals and cancellations
You're only charged if a licensed provider reviews your assessment and approves treatment, usually within 24–48 hours. If treatment isn't approved, you aren't charged and nothing ships. Plans are billed at the interval shown on the product page (monthly, or every 3 months) and renew automatically at the same price and interval until you cancel. Cancel anytime before your next renewal by emailing support@myaurelhealth.com. Refunds are covered in our Cancellation, refunds & shipping policy.
Acceptable use
You may not use the website unlawfully, submit false information, access another person's account, interfere with the service or copy content without permission.
Governing law
These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law rules.
Contact
support@myaurelhealth.com